![]() You, the customer, are entitled to a refund of the money to be transmitted as the result of the appropriate agreement if Payoneer Inc. The Department of Business Oversight, Consumer Services If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Business Oversight at its toll-free telephone number, 1-86, by email at or by mail at: If your complaint involves events that occurred on or after the transfer date, please follow the steps listed for “Payoneer Europe Ltd” above.Įmail: For Prepaid Debit MasterCard cards issued to you in Australia, you could also raise a complaint as described under the heading Payoneer Australia PTY LTD. If your complaint involves events that occured prior to the transfer date and you are still unhappy with the outcome of our full and final response, or if 8 weeks have passed and we have been unable to respond, you may choose to refer your complaint to the UK Financial Ombudsman Service (details below) for an impartial review and would need to do so within 6 months of our final response. Payoneer is committed to ensuring all complaints are fairly addressed. Payoneer Europe Ltd is responsible for dealing with all complaints made from the transfer date, even if the complaint involves events that took place prior to the transfer date. We made the change to give you an increased sense of security as Payoneer will now be holding all your funds, with those on the card being held in safeguarded accounts managed by Payoneer Europe Ltd. ![]() Your Prepaid Debit MasterCard® card successfully transferred to Payoneer Europe Ltd on Septem(the transfer date) and Payoneer Europe Ltd became the card issuer from that date. The multi-currency account built for your digital business.
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